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Licensing Plans

All plans include every VetLoop module. No hidden fees. Cancel any time. All prices include VAT.

Solo
Solo practitioner · 1 device
R399/month
  • ✓ All clinical modules (full access)
  • ✓ Patient & owner records
  • ✓ Appointments & calendar
  • ✓ AI SOAP notes + speech-to-text
  • ✓ Consultation recording (EN & AF)
  • ✓ Seamaty & IDEXX lab integration
  • ✓ AI blood result insights
  • ✓ DICOM viewer + AI imaging insights
  • ✓ Invoicing & billing
  • ✓ POPIA audit trail
  • ✓ Offline capable
  • ✗ Multi-device network sync
  • ✗ SimplePay payroll integration
  • ✗ Staff timesheet tracker
  • ✗ Multi-user accounts
Practice
Multi-vet clinic · up to 5 devices
R799/month
  • ✓ Everything in Solo
  • ✓ Multi-device LAN sync
  • ✓ SimplePay payroll integration
  • ✓ Staff timesheet tracker
  • ✓ Vaccination card & reminders
  • ✓ Xero / QuickBooks sync
  • ✓ Up to 5 user accounts
  • ✓ Up to 5 total devices including the server
  • ✗ Unlimited devices
Enterprise
Large practice · up to 12 devices
R1499/month
  • ✓ Everything in Practice
  • ✓ Up to 12 total devices including the server
  • ✓ Up to 12 user accounts
  • ✓ Priority email support
  • ✓ Early access to new features
  • ✓ Dedicated onboarding session
  • ✓ SLA response guarantee
Enterprise Plus
Large multi-branch practice · up to 16 devices
R1999/month
  • ✓ Everything in Enterprise
  • ✓ Up to 16 total devices including the server
  • ✓ Up to 16 user accounts
  • ✓ Priority email support
  • ✓ Early access to new features
  • ✓ Dedicated onboarding session
  • ✓ SLA response guarantee
  • ✓ Dedicated account manager

Accepted Payment Methods

VISA MASTERCARD INSTANT EFT SNAPSCAN ZAPPER CAPITEC PAY MOBICRED

🔒 All payments are processed securely by PayFast by Network using SSL/TLS encryption. Your card details are never stored on our servers. Payments are denominated in ZAR (South African Rand).

Service Delivery & Country of Domicile

VetLoop is a digital software subscription. Upon successful payment your licence is activated in your account immediately — no physical delivery. The software is downloaded from this website. VetLoop is operated by Kalaharicoding (Pty) Ltd, registered and domiciled in the Republic of South Africa (Reg. No. 2025/733680/07). No export restrictions apply to the territories in which we currently offer the service.

Cancellation & Refund Policy

By clicking a purchase button you acknowledge and accept the following cancellation and refund terms:

  • Right to cancel: You may cancel your subscription at any time by emailing info@kalaharicoding.co.za. No penalty applies for cancellation.
  • Access after cancellation: Your licence remains fully active until the end of your current paid billing period. No further charges are made after cancellation.
  • Monthly plans — refunds: No refund is issued for the current billing month. Cancellation takes effect at month-end.
  • Annual plans — refunds: You are entitled to a pro-rata refund for each full calendar month remaining after the month in which cancellation is requested. The cancellation month itself is not refunded. Example: Cancel on 12 June on an annual plan expiring 1 January → refund for July – December (6 months).
  • Refund processing: Approved refunds are processed within 7–14 business days to the original payment method via PayFast.
  • Non-refundable: Licences terminated due to a breach of our Terms of Service are not eligible for a refund. Activated licence codes that have been used are non-refundable unless a technical fault on our side prevented activation.

To request a refund, email info@kalaharicoding.co.za with your order reference. Full terms at terms.html §13.  |  Customer support: info@vetloop.co.za  |  Country: Republic of South Africa

Full Feature Comparison

FeatureSoloPracticeEnterpriseEnterprise Plus
Patient & owner records✓✓✓✓
Appointments & calendar✓✓✓✓
AI SOAP notes + speech-to-text (EN & AF)✓✓✓✓
Consultation recording✓✓✓✓
Seamaty in-house lab integration✓✓✓✓
IDEXX VetConnect Plus integration✓✓✓✓
AI blood result insights✓✓✓✓
DICOM viewer + AI imaging insights✓✓✓✓
Invoicing & billing✓✓✓✓
Vaccination cards & reminders✓✓✓✓
POPIA audit trail✓✓✓✓
Offline capability✓✓✓✓
Xero / QuickBooks integration✓✓✓✓
Multi-device LAN sync—✓✓✓
SimplePay payroll integration—✓✓✓
Staff timesheet tracker—✓✓✓
Number of devices1Up to 5 including serverUp to 12 including serverUp to 16 including server
User accounts1Up to 5Up to 12Up to 16
Priority support——✓✓
Dedicated onboarding——✓✓
Dedicated account manager———✓

Frequently Asked Questions

How does the license work after I purchase? ▾
After payment, your license is activated in your VetLoop account. Enter the license number in VetLoop after practice setup. Local-only practices activate the local device; multi-device practices activate the server device, and the server controls how many client devices can connect.
Is this a subscription or a once-off purchase? ▾
Both options are available. Monthly plans are billed every 30 days via PayFast. Annual plans are billed once per year and save 20%. There are no contracts — you can cancel any time and you'll retain access until the end of your billing period.
Does VetLoop work without internet? ▾
Yes. VetLoop stores all practice data locally on your own hardware. An internet connection is only required for the initial download, license verification (once at startup), and cloud sync features if enabled. The app functions fully offline once activated.
Where is my patient data stored? ▾
On your own hardware — always. VetLoop uses local Hive databases encrypted with AES-256. No patient records are ever sent to our servers. This design is deliberate and makes POPIA compliance straightforward.
Does VetLoop handle payroll directly? ▾
VetLoop does not process payroll itself. Instead, it integrates with SimplePay — a dedicated, SARS-compliant payroll platform for South African businesses. VetLoop manages your staff profiles, clock-in/clock-out timesheets and leave records, and passes that data to SimplePay where payslips are generated and tax calculated. A SimplePay subscription is required separately.
Which lab analyzers does VetLoop integrate with? ▾
VetLoop integrates with Seamaty in-house analyzers (haematology and biochemistry) via direct network connection, and with IDEXX VetConnect Plus for reference laboratory results. Results flow into the patient record automatically. AI-assisted insights highlight abnormal values and clinically significant patterns for your attention.
What payment methods are accepted? ▾
All major South African payment methods via PayFast: Visa, Mastercard, EFT (Instant EFT), SnapScan, Zapper, Capitec Pay and Mobicred. International cards are also accepted.
Can I upgrade my plan later? ▾
Yes. You can upgrade your plan at any time from your dashboard. You'll only be charged the difference for the remaining days in your billing period.
Is there a free trial? ▾
You can create a free account and download the app to explore the interface. A license is required to access live patient data features. Contact us at info@vetloop.co.za to arrange a guided demo.
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No credit card required to sign up · POPIA compliant · South African support